FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8How do I load envelopes into my machine?
- 9How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Replace Ink
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13Load paper in the paper tray
- 14Paper Jam
- 15No Paper Fed
- 16How do I factory reset the network settings?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18How do I know which side up my photo paper should be in the tray?
- 19Scan and save a document in PDF format (Scan to File)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21How to identify your Operating System (OS).
- 22Ink Low
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24One or more of my colors are not printing (blank). What can I do?
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Make my copied images lighter or darker.
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31The edge of glossy paper is smudged.
- 32Where can I find the ink cartridges for my new Brother machine?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46Cover is Open
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49What is the BRAdmin Professional software used for?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?