FAQs & Troubleshooting
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322 Results
- 1Unable to Scan AX
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Paper Jam
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace Ink
- 7What is Brother iPrint&Scan?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Add your Brother machine with AirPrint (macOS)
- 15Document Jam
- 16Load envelopes into my machine
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22How do I know which side up my photo paper should be in the tray?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Low Temperature
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Where can I get FaceFilter Studio and what can I do with this application?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Enable the Brother machine's network interface.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 42Ink Low
- 43I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Connect your Brother machine to your mobile device via a wireless router or access point.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49How to identify your Operating System (OS).
- 50Ink Absorber Full