FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I Play the MPEG-4 (MP4) Videos?
- 3How to Change Embroidering Order (My Connection) [Video]
- 4How do I Play the Tutorial Video?
- 5How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 6How to use the Multi-purpose Screwdriver.
- 7The App shows the message "Embroidery positioning sticker not found".
- 8How to embroider an appliqué pattern [Video instructions]
- 9The App shows the message "No Supported Machines Found".
- 10Introducing the Brother Artspira application
- 11"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 12Using the embroidery needle plate cover
- 13Bobbin thread breaks
- 14What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 15Introducing Brother My Stitch Monitor application
- 16The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 17Fabric puckers
- 18Stitches are skipped
- 19How do I adjust thread tension for embroidering?
- 20How do I change the font type in the embroidery pattern?
- 21How do I clean the race?
- 22Data cannot be saved to the machine
- 23Data cannot be transferred even though the machine number has been input. (M5622201)
- 24What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 25Introducing Brother My Design Snap application
- 26The App shows the message "The embroidery frame cannot be detected."
- 27How do I get a lens calibration sheet?
- 28How to link accounts
- 29M6331001 appears on the Artspira app screen.
- 30M1332002 appears on the Artspira app screen.
- 31"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 32The pattern transferred from the Artspira app does not appear on the screen of the machine
- 33M3124301 appears on the Artspira app screen.
- 34The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 35Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 36"The safety device was activated since the main shaft motor seized. Is the thread tangled?" message appears on the LCD. What does it mean?
- 37Loops appear on the surface of the fabric when embroidering
- 38How do I hoop the fabric in the embroidery frame?
- 39How do I retrieve the embroidery pattern from the machine’s memory?
- 40How do I save the embroidery patterns in the machine’s memory?
- 41"This key does not operate when the needle is down. Raise the needle and press the key again." message appears on the LCD. What does it mean?
- 42After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 43How to change the displayed language
- 44How to stop "Send usage information to help improve Brother products and services"
- 45How to unsubscribe from Artspira
- 46How to connect your machine and transfer data to Artspira
- 47"OK to cancel the current pattern selection?" message appears on the LCD. What does it mean?
- 48The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 49Cannot lower the embroidery foot with the presser foot lever.
- 50Needle breaks.