FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Change the printer driver settings (Windows/macOS)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Change color mode from a Windows® PC
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 8"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 9What is the printable area per page?
- 10Delete print jobs from the print queue.
- 11What is the optional Compact Flash Card used for and how do I install it?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The paper is skewed when it's printed.
- 14What is the life of the consumables?
- 15What is the Optional LT-34CL used for and how do I install it?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18The machine does not print anything.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24How do I print on envelopes?
- 25What kind of memory can I use?
- 26Can I print from DOS applications?
- 27"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 28What is the optional DX-3400 used for and how do I install it?
- 29Cannot print after a Windows 10 update (June 2020)
- 30Can I print from or scan to Android™ Smartphone?
- 31How do I replace the Fuser Cleaner?
- 32What kind of paper should I avoid?
- 33I cannot print from Mac OS X.
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 38"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 39"JAM C" error appears on the LCD. What should I do?
- 40"JAM B" error appears on the LCD. What should I do?
- 41How do I install additional memory?
- 42How to use the Driver Deployment Wizard software
- 43How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 44What is a Print Server?
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48What are the difference between PCL Driver and BR-Script driver?
- 49How do I change the color mode from a Windows PC?
- 50What kind of envelopes should I avoid?