FAQs & Troubleshooting
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169 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Can I print from or scan to Android™ Smartphone?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7Delete print jobs from the print queue.
- 8Print on both sides of the paper.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Printouts have a curl or wave.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 14The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 15"JAM INSIDE" error appears on the LCD. What should I do?
- 16How do I clear paper jams?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Change the printer driver settings (Windows/macOS)
- 20The printed letters are slanted, positioned incorrectly.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Protect your Brother machine against unauthorised access over the network
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What can happen if the wrong paper is used in your machine.
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 34The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 35Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 36Printouts have toner specks.
- 37What kind of paper can I use?
- 38Printouts have wrinkles or creases.
- 39Can I print from DOS applications?
- 40How do I install the Optional Tray Unit?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 48How can I change the printer settings?
- 49What kind of memory can I use?
- 50Printouts (envelopes) have creases.