FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5How do I load envelopes into my machine?
- 6Can I print from or scan to Android™ Smartphone?
- 7Load paper in the paper tray
- 8Replace Ink
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The printer status is Offline or Paused.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Forward a fax to another fax machine when my machine has a mechanical problem.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Scan and save a document in PDF format (Scan to File)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Where can I get FaceFilter Studio and what can I do with this application?
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Delete print jobs from the print queue.
- 22What is Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25What is the BRAdmin Professional software used for?
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27How do I know which side up my photo paper should be in the tray?
- 28Protect your Brother machine against unauthorised access over the network
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Change the printer driver settings (Windows/macOS)
- 32Can I use voice mail on the same line as my Brother machine?
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37Use the Network Connection Repair Tool (Windows)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Stop my Brother machine from automatically redialing a number.
- 40Delete numbers stored in my Brother machine's Caller ID History.
- 41Verify if the Brother machine has a dial tone
- 42I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 43Which E-mail packages are compatible with ControlCenter3?
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45Can I confirm that the FAX was sent correctly?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47I'm using Macintosh. What is the PreScan option used for?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49What driver package format is supported by my Linux distribution?
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.