FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 3The printer status is Offline or Paused.
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9Delete print jobs from the print queue.
- 10Can I reduce the size of a received fax on this machine?
- 11How do I factory reset the print server?
- 12How do I know the current network configuration?
- 13What driver package format is supported by my Linux distribution?
- 14Does NC-2200w work with Windows Vista?
- 15Discover the MAC address of the Brother network card
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 18Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20How can I clear the "CHECK CARTRIDGE" error message?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Change the printer driver settings (Windows/macOS)
- 28How can I clear the "INK EMPTY" message?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35Why can't I print when an ink cartridge is empty?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Pre-Required Procedures (Linux)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 41Verify if the Brother machine has a dial tone
- 42How do I clear the message "Check Paper" from my Brother machine's LCD?
- 43I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 45I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 46Why doesn't the machine answer when receiving a call?
- 47Can I confirm that the FAX was sent correctly?
- 48What is the "Station ID" and how do I set it?
- 49I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 50When trying to print from Mac OS® X the print queue is stopped.