FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3How do I load paper?
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6When I print, the pages are smudged with ink. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 9How do I know the current network configuration?
- 10Pre-Required Procedures (Linux)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12How do I clear the message "PAPER JAM" from the display?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Discover the MAC address of the Brother network card
- 15The printer status is Offline or Paused.
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18One or more of my colors are not printing (blank). What can I do?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Can I still receive faxes or calls when the machine is switched off?
- 21I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26How do I factory reset the print server?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38How do I set a password on my Brother network card?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48What is the BRAdmin Professional software used for?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?