FAQs & Troubleshooting
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341 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Curled or wavy
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Adjust color settings by using the custom setting in the printer driver
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14Can I print from or scan to Android™ Smartphone?
- 15Uneven density appears periodically across the page.
- 16The color of your printouts is not what you expected
- 17How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 18Scan and save a document in PDF format (Scan to File)
- 19White spots or hollow print
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21What is the recommended paper?
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 24Poor fixing
- 25Turn the Toner Save mode on or off
- 26Completely blank or some colors are missing.
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Carry out calibration to improve the color density
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31White streaks or bands down the page
- 32Delete print jobs from the print queue.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Jam Tray
- 35I'm using Macintosh. What is the PreScan option used for?
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Enable the Brother machine's network interface.
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40How to identify your Operating System (OS).
- 41Offset image
- 42The printer status is Offline or Paused.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 45Drum Error (Drum!)
- 46Toner scatter or toner stain
- 47Jam Inside
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Reset the network settings to the factory default (video instructions).
- 50Print on envelopes, labels or thick paper from the Manual feed slot