FAQs & Troubleshooting
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310 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Wrinkle
- 5Replace WT (waste toner) Box
- 6Curled or wavy
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Print on both sides of the paper (2-sided/duplex Printing).
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Load paper in the paper tray
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Easy Scan to E-mail
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22The color of your printouts is not what you expected
- 23Replace Belt
- 24Replace Drum
- 25Replace Toner
- 26Colored streaks or bands down the page
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28Jam Manual Feed
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Replace Fuser
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 34Colors are light or faint on the whole page.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Configure and use the Scan to E-mail Server feature.
- 38Use voice mail on the same line as my Brother machine.
- 39Turn the Toner Save Mode on or off.
- 40Add your Brother machine with AirPrint (macOS)
- 41I keep getting the error message "Authenticate Err (Authentication error)".
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Toner scatter or toner stain
- 44Jam Inside
- 45Jam Tray 1 or Jam Tray
- 46White streaks or bands down the page
- 47Nothing is printed on the page
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Printing/ Scanning with a mobile device
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.