FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Printouts have wrinkles or creases.
- 4White lines or bands or ribbing appear across the page.
- 5Delete print jobs from the print queue.
- 6What kind of memory can I use?
- 7Vertical black lines or streaks appear on the printout.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10How do I reset the printer settings to the default settings?
- 11Printouts are faint.
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15The image is ghosted.
- 16I can print but cannot scan via network. (For Windows)
- 17What is the recommended paper?
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Color around the edge of printing is incorrect.
- 20Toner smears when rubbed.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23Can I transfer faxes in the MFC's memory to the PC?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26What driver package format is supported by my Linux distribution?
- 27When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 28Can I print from or scan to Android™ Smartphone?
- 29The printer status is Offline or Paused.
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 33How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Why doesn't the machine answer when receiving a call?
- 38How do I install the Optional Lower Tray Unit?
- 39Dirty spots are printed.
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42The paper is skewed when it's printed.
- 43Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 44I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Which E-mail packages are compatible with ControlCenter3?
- 47How do I replace the OPC belt cartridge?
- 48What can happen if the wrong paper is used in your machine.
- 49How do I install additional memory?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)