FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 7Toner scatter or toner stain
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Load paper in the paper tray
- 10Print both sides of paper or a booklet automatically
- 11Offset image
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17No Belt Unit
- 18The printer status is Offline or Paused.
- 19Color misregistration
- 20Turn the Toner Save mode on or off
- 21I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22Adjust color settings by using the custom setting in the printer driver
- 23Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 24Jam Duplex
- 25Jam Rear
- 26Jam MP Tray
- 27Replace Drum
- 28Replace Toner
- 29All one color
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Store numbers on my Brother machine for easy dialing from the control panel.
- 34What can happen if the wrong paper is used in your machine.
- 35Reset the network settings to the factory default (video instructions).
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40What is Brother iPrint&Scan?
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43How to identify your Operating System (OS).
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 47Setup and use Brother PC-FAX receiving
- 48Duplex Disabled
- 49Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 50Wrong Paper Size