FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Load paper in the paper tray.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Paper Jam (With Video Instructions)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Replace Ink
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The scanner cover support has come off. (With Video Instructions)
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15Change the number of times my Brother machine rings before it answers.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17The printer status is Offline or Paused.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Use voice mail on the same line as my Brother machine.
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Load envelopes into my machine
- 24My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Install Starter Ink
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Configure and use the Scan to Network feature (For Windows)
- 30Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32Forward a fax to another fax machine when my machine has a mechanical problem.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38One or more of my colors are not printing (blank).
- 39Transfer faxes to the PC when my machine has a mechanical problem.
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41Connect your Brother machine to your mobile device via a wireless router or access point.
- 42I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 43What is Brother iPrint&Scan?
- 44The edge of glossy paper is smudged.
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Cover is Open
- 47What is the BRAdmin Professional software used for?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Print the Network Configuration Report.
- 50When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.