FAQs & Troubleshooting
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237 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scanner cover support has come off. (With Video Instructions)
- 3How do I know which side up my photo paper should be in the tray?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Where can I find the ink cartridges for my new Brother machine?
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Install Starter Ink
- 9Load envelopes
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Load paper in the paper tray
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I transfer faxes to the PC when my machine has a mechanical problem?
- 15Paper Jam
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Choose receive mode.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Document Jam
- 22Cannot Detect Ink Volume
- 23Unable to Print 3X
- 24Out of Memory
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 28Ink Absorber Full
- 29Unable to Print XX
- 30Can I use voice mail on the same line as my Brother machine?
- 31Replace Ink
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34No Paper Fed
- 35Forward a fax to another fax machine when my machine has a mechanical problem.
- 36Change the number of times my Brother machine rings before it answers.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38How to identify your Operating System (OS).
- 39Unable to Print 7X
- 40Low Temperature
- 41High Temperature
- 42Is my Brother machine compatible with Windows Vista?
- 43Where is the USB port on the machine?
- 44What is the recommended paper?
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Out of Fax Memory
- 48Unable to Scan AX
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50Cannot Detect