FAQs & Troubleshooting
![]() |
Popular |
283 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Install Ink Cartridges
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Paper Jam (With Video Instructions)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10One or more of my colors are not printing (blank).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12The scanner cover support has come off. (With Video Instructions)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 17Load paper in the paper tray
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 21(Video) Set up your Brother machine
- 22How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25What is Brother iPrint&Scan?
- 26Document Jam (With Video Instructions)
- 27(Video) Unpack your Brother machine
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 30Use voice mail on the same line as my Brother machine.
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Transfer faxes to the PC when my machine has a mechanical issue.
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35What driver package format is supported by my Linux distribution?
- 36When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 37Easy Scan to E-mail
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40(Video) Load an Envelope (Manual Feed Slot)
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42Delete print jobs from the print queue.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 45How to identify your Operating System (OS).
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47The printer status is Offline or Paused.
- 48Improve poor print quality.
- 49The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 50Load an Envelope (Manual Feed Slot)