FAQs & Troubleshooting
![]() |
Popular |
278 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A3/Ledger paper (Tray1)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The printer status is Offline or Paused.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10(Video) Install Ink Cartridges
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Paper Jam
- 13(Video) Load A4/Letter paper
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Load an Envelope (Manual Feed Slot)
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18(Video) Unpack your Brother machine
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Load paper in the paper tray
- 21Combine multiple scanned documents into a single file with PaperPort™
- 22Can I print from or scan to Android™ Smartphone?
- 23Document Jam (With Video Instructions)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 26Use voice mail on the same line as my Brother machine.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Connect your Brother machine to your mobile device via a wireless router or access point.
- 30Enable the Brother machine's network interface.
- 31Discover the MAC address of the Brother network card
- 32Configure a cover page for PC-FAX.
- 33My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 34What driver package format is supported by my Linux distribution?
- 35(Video) Connect telephone line and power cords
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Delete print jobs from the print queue.
- 40Printing/ Scanning with a mobile device
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45(Video) Load an Envelope (Manual Feed Slot)
- 46Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Transfer faxes to the PC when my machine has a mechanical issue.
- 50Forward a fax to another fax machine when my machine has a mechanical problem.