FAQs & Troubleshooting
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140 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What is the recommended paper?
- 5Install Starter Ink
- 6Telephone Line Interference/VoIP.
- 7Cannot Detect
- 8Check the Print Quality
- 9Document Jam
- 10Printer Jam or Paper Jam
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 13What is the default password for my BRAdmin or Web Based Management?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16Access Web Based Management
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Change the printer driver settings (Windows)
- 19Reset the Network Settings to Factory Default
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot print full-page photos or images using Email Print.
- 22No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Export an address book and import it to another machine
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Sleep
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Improve poor print quality.
- 29What is the default password for my Brother machine?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Check the remaining ink or toner level (Linux)
- 32I get a TS error when trying to print on a wireless network.
- 33Document is Jammed in the Bottom of the ADF Unit
- 34Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 35Cannot Print XX or Print Unable XX
- 36The printer status is Offline or Paused.
- 37Paper is Jammed in the Back of the Machine
- 38Replace Ink
- 39Print the Network Configuration Report
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42Document is Jammed in the Top of the ADF Unit
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Print the WLAN Report
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47Add your Brother machine with AirPrint (macOS)
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49Remove Paper Scraps Jammed in the ADF
- 50Install the Brother Mobile Connect application (for mobile device)