FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5What is Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Paper Jam
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I load paper?
- 13Make copies on Ledger paper?
- 14Print the Network Configuration List
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16One or more of my colors are not printing (blank).
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Change the number of times my Brother machine rings before it answers.
- 27The printer status is Offline or Paused.
- 28No Paper Fed
- 29When I print, the pages are smudged with ink.
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31What is the recommended paper?
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35Cover is Open
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37How do I know which side up my photo paper should be in the tray?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Document Jam
- 40How do I load envelopes into my machine?
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Enable the Brother machine's network interface.
- 43Protect your Brother machine against unauthorised access over the network
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Ink Absorber Full
- 47Discover the MAC address of the Brother network card
- 48Printer Locked
- 49Why doesn't the machine answer when receiving a call?
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?