FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load plain Letter/A4 paper
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Scan a document and e-mail it as an attachment
- 8Load paper in the paper tray
- 9Can I print from or scan to Android™ Smartphone?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Load paper in the paper tray #2
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13How do I adjust my Brother machine's tray use for copying and faxing?
- 14Load envelopes
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17(Video Library) Set up your product
- 18(Video) Load envelopes
- 19Use voice mail on the same line as my Brother machine.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 22(Video) Connect the telephone line and power cord
- 23(Video) Install the ink cartridges
- 24What is Brother iPrint&Scan?
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Improve poor print quality.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Install Starter Ink
- 30One or more of my colors are not printing (blank).
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Easy Scan to E-mail
- 37Delete print jobs from the print queue.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Scan a document and save the scanned image to a folder on a local or network hard disk
- 40The printer status is Offline or Paused.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Document Jam/too Long
- 43Where is the USB port on the machine?
- 44Reset the network settings to the factory default.
- 45Loading paper in the manual feed slot.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 48What is the recommended paper?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".