FAQs & Troubleshooting
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396 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Can I print from or scan to Android™ Smartphone?
- 7Cover is Open
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Change the number of times my Brother machine rings before it answers.
- 12Load envelopes into my machine
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16How do I know which side up my photo paper should be in the tray?
- 17One or more of my colors are not printing (blank).
- 18Replace Ink
- 19How do I load paper?
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Paper Jam
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Print the Network Configuration List
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Store a Speed Dial number from my Brother machine's Caller ID History.
- 27Delete print jobs from the print queue.
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29How does my telephone company's Caller ID feature work with my Brother machine?
- 30No Paper Fed
- 31Wrong Paper Size
- 32Easy Scan to E-mail
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 37The printer status is Offline or Paused.
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 40Why doesn't the machine answer when receiving a call?
- 41What is the BRAdmin Professional software used for?
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46I cannot make borderless prints.
- 47Disc Tray did not Feed
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 50Ink Absorber Full