FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Paper is Jammed Inside the Machine
- 4Replace the Drum Unit
- 5The printer status is Offline or Paused.
- 6Paper is Jammed in the Back of the Machine
- 7Replace the Toner Cartridge
- 8Can I print in monochrome if one of the color toners run out?
- 9Install the Brother Mobile Connect application (for mobile device)
- 10Ghosting images
- 11Replace the Waste Toner Box
- 12No Toner
- 13Use Universal Print (Windows)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Adjust color settings by using the custom setting in the printer driver (Windows only)
- 16Uneven color density across the page
- 17The scanning speed is slow when scanning from my machine. (Windows)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Print the Network Configuration Report
- 20Where can I find my Brother machine's serial number?
- 21Delete print jobs from the print queue.
- 22Cannot Print ##
- 23Cannot Detect
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25The color of your printouts is not what you expected
- 26Out of Memory/Print Data Full
- 27Toner scatter or toner stain
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33Too Many Trays
- 34Condensation
- 35Cartridge Error
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 37What is the default password for my BRAdmin or Web Based Management?
- 38The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Color offset
- 41Vertical colored streaks or bands appear on the page
- 42Check the remaining ink or toner level (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Set Telephone Line Compatibility for Interference and VoIP Systems
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47Cannot Scan ##
- 48Discover the MAC address of the Brother network card
- 49Toner Error
- 50I cannot scan via network.