FAQs & Troubleshooting
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311 Results
- 51My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 52Important points you need to confirm before configuring your Brother machine for a wireless network.
- 53I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 54I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 55I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 56Protect your Brother machine against unauthorised access over the network
- 57Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 58I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 59Change the user interface of ControlCenter3
- 60I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 61I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 62I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 63I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 64Can I confirm that the FAX was sent correctly?
- 65When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 66I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 67What is the BRAdmin Professional software used for?
- 68Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 69Configure and use PC-FAX (CUPS) (Linux)
- 70Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 71How do I install my Brother machine in Windows 7 using the USB connection?
- 72In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 73Configure and use the Scan Key Tool (Linux)
- 74I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 75Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 76The driver installation finished successfully but I cannot print. (Linux)
- 77I cannot print using my Brother machine on a wireless network (Windows)
- 78Download a file from the "Downloads" section and save it to Windows 8 computer.
- 79The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 80How to identify your Operating System (OS).
- 81I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 82The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 83"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 84I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 85Can I print using only the black ink cartridge when the Color cartridges have run out?
- 86When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 87Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 88Which E-mail packages are compatible with ControlCenter3?
- 89Can third party ink be used to refill the ink cartridges?
- 90Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 91I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 92When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 93I am experiencing problems sending a fax, what can I do?
- 94I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 95I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 96I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 97The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 98When I print images, the quality is not good (Linux)
- 99Uninstall Scan-key-tool. (Linux)
- 100Windows 10 Support Information