FAQs & Troubleshooting
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311 Results
- 101My FAX/MFC will not Dial. Why?
- 102Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 103Configure and use the Scan Key Tool (Linux)
- 104The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 105Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 106How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 107Do I need a telephone line to send and receive faxes with my Brother machine?
- 108How do I install my Brother machine in Windows 7 using the USB connection?
- 109How do I know which receive mode to select?
- 110When I print images, the quality is not good (Linux)
- 111When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 112Important points for specifying the scan area (Linux)
- 113Uninstall Scan-key-tool. (Linux)
- 114How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 115I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 116ControlCenter3 displays a blank screen at startup (Windows)
- 117Open the "Scanners and Cameras" and Properties.
- 118Send a fax without scanning the documents into memory.
- 119I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 120When I scan a document using ControlCenter, the scanned file size is too big.
- 121I am sharing my Brother machine. I can print but cannot scan.
- 122"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 123Why doesn't my Brother machine have a dial tone?
- 124I cannot scan via USB. (Mac OS X)
- 125When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 126I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 127I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 128When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 129When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 130Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 131I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 132How do I set up my Brother machine's built-in Message Center?
- 133One or more of my colors are not printing (blank). What can I do?
- 134Scan a document from a Windows XP application
- 135When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 136I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 137How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 138I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 139What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 140I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 141I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 142I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 143I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 144Scan using XSane or GIMP (Linux)
- 145Large characters are printed incorrectly. (Linux)
- 146Windows 10 Support Information
- 147Open the Control Panel (For Windows)
- 148I cannot print from my computer via USB.
- 149My machine does regular cleaning cycles in the night. How can I correct this?
- 150My Brother machine has no power. What can I do?