FAQs & Troubleshooting
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- 1Printing is not possible. (USB connection)
- 2Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 3How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 4How to use a 9/64" (3.5 mm) wide tape
- 5How do I reset the machine to the default settings?
- 6How do I clear the display?
- 7My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I can no longer print from my computer, even though I was able to print previously.
- 10How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 11The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 12Where can I find my Brother printer's serial number?
- 13The driver downloaded from the website cannot be installed.
- 14The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 15What does the error message "CHR SIZE AUTO?" on the display mean?
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18How do I print multiple lines and how many lines can I print?
- 19I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 20"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 21How do I uninstall the printer driver?
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23The fabric tape became detached after washing.
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 27Why doesn't my machine turn on when Power key is pressed?
- 28How do I type symbols?
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30Can my printer use TZ/TZe tapes?
- 31How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32How to open the Devices and Printers window
- 33Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 34Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 37How do I print vertically?
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39When I try to use the database function, an application error occurs.
- 40Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 41I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 42How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 43How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 44Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 45The tape got jammed or stuck in the printer.
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47The top and base layers of the laminated tape are misaligned.
- 48I connected multiple printers of the same model to one computer but can only print from one of them.
- 49How to delete the registry information and files related to the printer driver
- 50How do I create a label using a template? (P-touch Editor 5.0 for Windows)