FAQs & Troubleshooting
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113 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I transfer label or slip templates?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6How do I create name badges by joining "First Name" and "Last Name" fields together?
- 7Printing is not possible. (USB connection)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How do I transfer label templates with P-touch Transfer Express?
- 11How do I clear the display?
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Printing is not possible. (P-touch Editor 5.0 for Mac)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21The half cut is either too deep or not deep enough.
- 22While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26How to use a 9/64" (3.5 mm) wide tape
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28Where can I find my Brother printer's serial number?
- 29Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 30The top and base layers of the laminated tape are misaligned.
- 31(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 32How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 33How to open the Devices and Printers window
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 36The driver downloaded from the website cannot be installed.
- 37(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 42The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 48I want to print without excess tape before the label.
- 49Can my printer use TZ/TZe tapes?
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)