FAQs & Troubleshooting
![]() |
Popular |
70 Results
- 1Duplex (two-sided) scan
- 2Replace Parts
- 3Replace Pad
- 4Replace Roller
- 5Document Jam
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Multifeed
- 8Out of Memory
- 9How to identify your Operating System (OS).
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Configuring frequently-used scan settings on your computer.
- 13Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Cover is Open
- 16Paper suitable for scanning
- 17What do the LED indications mean?
- 18My Brother machine sound level is high while scanning documents.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 21Scan Unable
- 22When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24Unusable Device
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Clean the scanner
- 27Uninstall the Brother Software and Drivers (Windows)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Changing scan settings in ControlCenter.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Can I scan to an Android™ Smartphone?
- 35Download and install the ADS scanner driver (Full Driver & Software Package) for Windows via USB connection
- 36Open the "Scanners and Cameras" and Properties.
- 37What driver package format is supported by my Linux distribution?
- 38What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 41In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44Clean the Pick-up Roller
- 45Scan a document in Windows 8 and Windows 10.
- 46Delete a network scanner entry. (Linux)
- 47Open the Control Panel (For Windows)
- 48Configure the Scan to Email Feature (Linux)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Clean the Separation Pad