FAQs & Troubleshooting
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60 Results
- 1Document Jam
- 2Multifeed
- 3How to identify your Operating System (OS).
- 4Configuring frequently-used scan settings on your computer.
- 5Replace Roller
- 6Duplex (two-sided) scan
- 7Replace Parts
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Replace Pad
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Load Documents
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Can I scan to an Android™ Smartphone?
- 14Cover is Open
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 18When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 19How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Scan Unable
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Changing scan settings in ControlCenter.
- 25My Brother machine sound level is high while scanning documents.
- 26Paper suitable for scanning
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Clean the Separation Pad
- 29Open the Control Panel (For Windows)
- 30Unusable Device
- 31Scan and save a document in PDF format for Windows (Scan to File)
- 32Clean the Pick-up Roller
- 33In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Uninstall the Brother Software and Drivers (Windows)
- 37Open the "Scanners and Cameras" and Properties.
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 41Out of Memory
- 42What do the LED indications mean?
- 43Install PaperPort™ 12SE onto Windows 10.
- 44Windows 10 Support Information
- 45Check the firmware version.
- 46How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49Machine Error
- 50Scan a document in OS X 10.8/macOS 10.12 - 10.15.