FAQs & Troubleshooting
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- 1Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Configuring frequently-used scan settings on your computer.
- 4What is Infrastructure mode?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7Paper suitable for scanning
- 8What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 9What is Brother iPrint&Scan?
- 10Duplex (two-sided) scan
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Replace Pad
- 13Document Jam/ Too Long
- 14I cannot scan from my computer via network. (For Windows)
- 15Reset the network settings to the factory default.
- 16How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 17When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Replace Parts
- 20Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23What is Ad-hoc mode?
- 24Download and install the ADS scanner driver (Full Driver & Software Package) for Windows via USB connection
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 32Open the "Scanners and Cameras" and Properties.
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Verify the Brother machine connected to the Wired Network (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Replace Roller
- 39I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 40Check your machine's IP Address or Node Name
- 41I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 42I cannot scan from my computer via network. (For Macintosh)
- 43Check the IP addresses of your PC and the Brother machine
- 44What driver package format is supported by my Linux distribution?
- 45Verify the Brother machine connected to the Wireless Network (For Windows)
- 46How to identify your Operating System (OS).
- 47The LCD displays an error code when I use Web icon (Brother Web Connect).
- 48Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 49Discover the MAC address of the Brother network card
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.