FAQs & Troubleshooting
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90 Results
- 1Reset the Usage Counters
- 2Load Business Cards
- 3Your Scanner Cannot Be Detected on the Network During Installation
- 4Load Documents
- 5Set up a Scan to Network Profile
- 6Scanning and Other Problems
- 7Save Scanned Documents on Your Computer
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Load a Plastic Card
- 10What is Brother iPrint&Scan?
- 11Reset Your Brother Machine
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13Document Jam
- 14Reset the network settings to the factory default.
- 15Install PaperPort™ 12SE / 14SE (Windows)
- 16Send an Email Securely
- 17Load Standard Size Documents
- 18How to identify your Operating System (OS).
- 19Load Documents Longer than Standard Size
- 20Your Brother Machine Cannot Scan over the Network
- 21Set a Login Password for Web Based Management
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Enable the Brother machine's network interface.
- 24Acceptable Documents
- 25Replace the Pick Up Roller
- 26Clean the Scanner and Rollers
- 27Use TX Verification Mail
- 28Set the Date and Time Using Web Based Management
- 29Scan Using Web Services from the Brother Machine (Windows® 7, Windows® 8 and Windows® 10)
- 30Load Non-standard Size Documents
- 31Set up a Scan to SFTP Profile
- 32Set up your Brother machine on a wireless network.
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Update the Driver or Firmware for your Brother machine
- 35Wireless LAN Error Codes
- 36Set up a Scan to FTP Profile
- 37Send Scanned Data to an Email Server
- 38Where can I download Brother iPrint&Scan application for Mac?
- 39Set Up the Brother Machine Using Remote Setup (Windows®)
- 40Check your machine's IP Address or Node Name
- 41Register an Email Address Using Remote Setup
- 42Access Web Based Management
- 43What is the default password for my Brother machine?
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Secure Function Lock 3.0
- 46Upload Scanned Data to an SFTP Server
- 47I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Set Up the Brother Machine Using Remote Setup (Mac)
- 50Set or Change the Setting Lock Password