FAQs & Troubleshooting
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Latest |
111 Results
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 207/04/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 306/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 406/13/2024My Brother machine is unresponsive.
- 505/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 602/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 701/10/2024What is the default password for my Brother machine?
- 811/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 908/25/2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 1008/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1103/27/2023A gray line or margin appears on the side of the scanned document.
- 1203/24/2023The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 1303/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1403/17/2023Open the "Scanners and Cameras" and Properties.
- 1503/17/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1602/15/2023Configuring frequently-used scan settings on your computer.
- 1702/15/2023Can not scan a long document.
- 1802/15/2023Duplex (two-sided) scan
- 1902/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2002/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2102/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2202/14/2023Scan a document in Windows 8 and Windows 10.
- 2312/13/2022How to identify your Operating System (OS).
- 2409/21/2022Check the firmware version.
- 2509/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2609/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2707/28/2022Update the Driver or Firmware for your Brother machine
- 2806/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2904/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3004/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3104/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 3204/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 3304/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3403/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3503/10/2022Check your machine's IP Address or Node Name
- 3611/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3711/15/2021Set up your Brother machine on a wireless network.
- 3811/10/2021Open the Control Panel (For Windows)
- 3910/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4007/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 4103/02/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4202/22/2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 4309/14/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4407/16/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4507/06/2020Change the brscan5 scan settings using XSane (Linux)
- 4606/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4705/11/2020Enable the Brother machine's network interface.
- 4801/15/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4912/20/2019Access Web Based Management
- 5012/06/2019When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)