FAQs & Troubleshooting
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157 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The machine does not print anything.
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15Delete print jobs from the print queue.
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 20Cannot print after a Windows 10 update (June 2020)
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22What can happen if the wrong paper is used in your machine.
- 23I'm using Macintosh. What is the PreScan option used for?
- 24How to identify your Operating System (OS).
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The paper is skewed when it's printed.
- 27I cannot print with Windows Vista 64bit.
- 28How can I clear the "PAPER JAM" error message?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The printer status is Offline or Paused.
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35Functions supported in the Windows 7 built-in drivers
- 36When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 37When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 39Change the printer driver settings (Windows/macOS)
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 42Pre-Required Procedures (Linux)
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I cannot print from my computer via USB.