FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 14The printer status is Offline or Paused.
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Pre-Required Procedures (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21Can third party ink be used to refill the ink cartridges?
- 22The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 23How do I clear Machine Error 46?
- 24I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 25Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 28I'm using Windows®. Print speed is too slow. What can I do?
- 29How to identify your Operating System (OS).
- 30I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 31Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 34Which E-mail packages are compatible with ControlCenter3?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Scan and save a document in PDF format (Scan to File)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Delete print jobs from the print queue.
- 41One or more of my colors are not printing (blank). What can I do?
- 42When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43Where is the USB port on the machine? I can't find it on the back of the unit.
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45Why can't I print when an ink cartridge is empty?
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?