FAQs & Troubleshooting
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167 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Functions supported in the Windows 7 built-in drivers
- 9The paper is skewed when it's printed.
- 10How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 11Delete print jobs from the print queue.
- 12I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13Can I print from DOS applications?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17I'm using Macintosh®. What are the settings in the Scanner window used for?
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19How do I clean the corona wire?
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Change the printer driver settings (Windows/macOS)
- 23I cannot scan via USB. (Mac OS X)
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28Pre-Required Procedures (Linux)
- 29I cannot print from my computer via USB.
- 30The printer status is Offline or Paused.
- 31Scan a document in Windows 8 and Windows 10.
- 32When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 33I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40Open the Control Panel (For Windows)
- 41How to identify your Operating System (OS).
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 44How do I clean the Scanner to improve the copy or fax quality?
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48Scan using XSane or GIMP (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Large characters are printed incorrectly. (Linux)