FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I clear Machine Error 46?
- 5Change the printer driver settings (Windows/macOS)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Delete print jobs from the print queue.
- 9Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Open the Control Panel (For Windows)
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17How to identify your Operating System (OS).
- 18How do I clear the message "PAPER JAM" from the display?
- 19What driver package format is supported by my Linux distribution?
- 20How do I know which side up my photo paper should be in the tray?
- 21The printer status is Offline or Paused.
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25The edge of glossy paper is smudged.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 30Is my Brother machine compatible with Windows Vista?
- 31Can third party ink be used to refill the ink cartridges?
- 32Why can't I print when an ink cartridge is empty?
- 33Change the user interface of ControlCenter3
- 34Pre-Required Procedures (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I print, the pages are smudged with ink. What should I do?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47Configure and use the Scan Key Tool (Linux)
- 48Windows 10 Support Information
- 49Open the Status Monitor
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.