FAQs & Troubleshooting
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275 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I load envelopes into my machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Load paper in the paper tray
- 11Ink Low
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17What driver package format is supported by my Linux distribution?
- 18The edge of glossy paper is smudged.
- 19Scan and save a document in PDF format (Scan to File)
- 20Paper Jam
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23My printed documents are missing colors.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31How do I know which side up my photo paper should be in the tray?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Replace Ink
- 35What is the BRAdmin Professional software used for?
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44Can third party ink be used to refill the ink cartridges?
- 45My printed documents are missing black.
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50How do I improve my Brother machine's print and copy speeds?