FAQs & Troubleshooting
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216 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4Paper Jam
- 5How do I load envelopes into my machine?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from or scan to Android™ Smartphone?
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11How do I know which side up my photo paper should be in the tray?
- 12How do I make copies using my Brother machine?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14The printer status is Offline or Paused.
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16My printed documents are missing black.
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22Pre-Required Procedures (Linux)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I cannot print from my computer via USB.
- 29Change the printer driver settings (Windows/macOS)
- 30Windows 7 Support Information
- 31Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32Can third party ink be used to refill the ink cartridges?
- 33When I print, the pages are smudged with ink. What should I do?
- 34Replace Ink
- 35The LCD displays an error code (number). What does it mean?
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39To install the printer driver easily using a tool. (Linux)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Cleaning the print head.
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47How do I install my Brother machine in Windows 7 using the USB connection?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49Configure scan settings without administrator privileges (Linux)
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)