FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 5Windows 7 Support Information
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What driver package format is supported by my Linux distribution?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I am using Windows. When I print a document, the printed page is blank. What should I do?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Can I use AirPrint with my Brother machine?
- 17The printer status is Offline or Paused.
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19The paper is skewed when it's printed.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21How to identify your Operating System (OS).
- 22Can I print from or scan to Android™ Smartphone?
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How do I clean the corona wire?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Delete print jobs from the print queue.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35What is the recommended paper?
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39How do I clean white or black spots on printed documents?
- 40When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 41How do I clear paper jams inside the machine?
- 42Replace the toner cartridge
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47How do I clear the message "MFC is Busy" or "Connect Failure"?
- 48Replace the drum unit.
- 49What is MFL-Pro Suite Software?
- 50Configure and use the Scan Key Tool (Linux)