FAQs & Troubleshooting
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- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4Replace Ink
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Paper Jam
- 9When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Load paper in the paper tray
- 12"Offline" appears on the Status Monitor.
- 13Ink Absorber Full
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Cover is Open
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to Print 5X
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24How do I know which side up my photo paper should be in the tray?
- 25The printer status is Offline or Paused.
- 26No Paper Fed
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Open the "Scanners and Cameras" and Properties.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Improve poor print quality.
- 38Load envelopes into my machine
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Can I print from or scan to Android™ Smartphone?
- 44No Ink Cartridge
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Can third party ink be used to refill the ink cartridges?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49What driver package format is supported by my Linux distribution?
- 50Set up your Brother machine on a wireless network.