FAQs & Troubleshooting
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304 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Easy Scan to E-mail
- 6(Video) Replace the Toner Cartridge
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14What is Brother iPrint&Scan?
- 15Set up a Scan to Network Profile
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17(Video) Unpack your Brother machine
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Paper is Jammed in the 2-sided Tray
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 22Print on Both Sides of the Paper (Macintosh)
- 23(Video) Connect telephone line and power cords
- 24Cannot print after a Windows 10 update (June 2020)
- 25Use Universal Print (Windows)
- 26Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Paper is Jammed in the Back of the Machine
- 29Paper is Jammed inside the Machine
- 30Load Thick Paper in the Paper Tray
- 31"Offline" appears on the Status Monitor.
- 32Install the optional lower tray
- 33Send or Receive an Email Securely Using SSL TLS
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Toner Low or Prepare New Toner Cartridge
- 41Print on Both Sides of the Paper (Windows®)
- 42I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Image skewed
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Black toner marks across the page
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48How to identify your Operating System (OS).
- 49Size mismatch
- 50Document Jam