FAQs & Troubleshooting
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91 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8OCR feature does not work.
- 9How to identify your Operating System (OS).
- 10My scanner is connected but it will not feed my document or do anything else.
- 11Duplex scanning cannot be performed.
- 12Loading the Carrier Sheet.
- 13Paper suitable for scanning
- 14When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 15Change the image settings. (Using DSmobileCapture)
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the paper settings. (Using DSmobileCapture)
- 18I set the auto power off to ON but my scanner does not turn off automatically.
- 19Error Code: E04
- 20My scanner gets warm.
- 21The scan speed is too slow.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 26Uninstall the scanner driver (Windows).
- 27View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 28Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 29Cannot scan documents using the control panel (For Macintosh)
- 30My computer cannot access the SD card via the Micro USB Cable.
- 31I do not have or lost the black and white calibration sheet.
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Cannot use my scanner connection the USB hub.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 36Cannot scan documents using the control panel (For Windows)
- 37What is the default password for my Brother machine?
- 38Operation system return error
- 39Check the firmware version.
- 40Uninstall the Button Manager (Windows).
- 41My scanner does not turn on.
- 42Calibrate your scanner.
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Cannot charge my scanner.
- 45I cannot install the scanner drivers.
- 46My scanner cannot be turned on or is turned off immediately.
- 47Error Code: E06
- 48Error Code: E03
- 49My computer does not recognize the scanner when it is connected via the USB cable.
- 50Scan a document longer than 35.6 cm (14 inches).