FAQs & Troubleshooting
![]() |
Popular |
112 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3Where can I download the latest P-touch Editor for Mac?
- 4How do I set tape margins and what features are they?
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6Which brands of Ni-MH rechargeable batteries do you recommend?
- 7The tape does not cut well.
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 11How do I type an uppercase letter?
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15Why does my machine display "Low Battery!" when I press the print key?
- 16Where can I find my Brother printer's serial number?
- 17(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20P-touch Editor crashes when I open it on my Mac.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24Can my printer use TZ/TZe tapes?
- 25I get an error message and cannot update the firmware. (Windows 10 or later)
- 26How do I print multiple lines and how many lines can I print?
- 27My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 28How do I clear the display?
- 29Printing is not possible. (USB connection)
- 30How do I uninstall the printer driver?
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32How do I change the character size?
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (P-touch Editor5.3 for Mac)
- 37How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39How to identify your Operating System (OS) for Windows or Mac
- 40Why doesn't my machine turn on when Power key is pressed?
- 41How do I reset the machine to the default settings?
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46How to delete the registry information and files related to the printer driver
- 47The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 48(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How do I make a label with a barcode?