FAQs & Troubleshooting
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159 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load 10 x 15 Glossy paper into my machine?
- 3Can I use voice mail on the same line as my Brother machine?
- 4One or more of my colors are not printing (blank). What can I do?
- 5How do I clear Machine Error 46?
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7How do I know which side up my photo paper should be in the tray?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9How do I print envelopes?
- 10The edge of glossy paper is smudged.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12Can I still receive faxes or calls when the machine is switched off?
- 13When I print, the pages are smudged with ink. What should I do?
- 14Delete print jobs from the print queue.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 20Can third party ink be used to refill the ink cartridges?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23Why doesn't the machine answer when receiving a call?
- 24Pre-Required Procedures (Linux)
- 25Check the firmware version.
- 26Can I print from or scan to Android™ Smartphone?
- 27Change the printer driver settings (Windows/macOS)
- 28Can I program my Brother machine to forward the faxes I receive to another location?
- 29How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 30Can I confirm that the FAX was sent correctly?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Verify if the Brother machine has a dial tone
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35Why can't I print when an ink cartridge is empty?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Windows 10 Support Information
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40What driver package format is supported by my Linux distribution?
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Do I need a telephone line to send and receive faxes with my Brother machine?
- 43The printer status is Offline or Paused.
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46I cannot pull the paper tray out of my machine. What can I do?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 49Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?