FAQs & Troubleshooting
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158 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3Set the date and time
- 4When I print, the pages are smudged with ink. What should I do?
- 5Can I use voice mail on the same line as my Brother machine?
- 6I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 7One or more of my colors are not printing (blank). What can I do?
- 8Delete print jobs from the print queue.
- 9The edge of glossy paper is smudged.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12How do I load paper?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I'm using MagicJack and am having problems sending or receiving faxes.
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17Can third party ink be used to refill the ink cartridges?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22Change the printer driver settings (Windows/macOS)
- 23How do I clear Machine Error 46?
- 24Can I still receive faxes or calls when the machine is switched off?
- 25Pre-Required Procedures (Linux)
- 26The printer status is Offline or Paused.
- 27Can I print a report that will show all of my Speed Dial and Group numbers?
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 29Why doesn't the machine answer when receiving a call?
- 30I cannot pull the paper tray out of my machine. What can I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32What driver package format is supported by my Linux distribution?
- 33How to identify your Operating System (OS).
- 34Can I set my Brother machine to forward the faxes I receive to another location?
- 35"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 36Where is the USB port on the machine?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I'm using Windows and the print speed is too slow. What can I do?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43How do I load 10 x 15 Glossy paper into my machine?
- 44When printing from my Apple Mac OS X, the print is coming out mirrored.
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46Check the firmware version.
- 47Open the Control Panel (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Can I print from or scan to Android™ Smartphone?
- 50Can I print from and scan to iPhone, iPod touch and iPad?