FAQs & Troubleshooting
![]() |
Popular |
41 Results
- 1Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 2I'm using MagicJack and am having problems sending or receiving faxes.
- 3I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 4Can I confirm that the FAX was sent correctly?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I reduce the size of a received fax on this machine?
- 8Why doesn't the machine answer when receiving a call?
- 9What is Distinctive Ring and how do I program it?
- 10I am experiencing problems sending a fax, what can I do?
- 11What can happen if the wrong paper is used in your machine.
- 12Replace the toner cartridge.
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14Vertical streaks appear in my copies.
- 15The keys on the control panel do not respond.
- 16When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 17I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19I can receive a fax, but cannot receive a telephone call.
- 20Verify if the Brother machine has a dial tone
- 21How do I clean the Scanner to improve the copy or fax quality?
- 22When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 23Replace the drum unit.
- 24The paper is skewed when it's printed.
- 25What is the difference between the toner cartridge and the drum unit?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Why are my sent faxes always received with a black vertical line down the page?
- 28How do I clear the "Awaiting Redial" error?
- 29I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 30Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 31Why does the display read "Cover Open"?
- 32Where can I find the serial number for my unit?
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34Why doesn't my Brother machine have a dial tone?
- 35How do I program the date and time?
- 36What does "COMM.ERROR" on the LCD display mean?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 39How can I clear the "PLS OPEN COVER" error message on LCD?
- 40What does "MACHINE ERROR XX" mean?
- 41Can I buy any MICR toner?