FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 3How can I improve poor print quality ?
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7How to identify your Operating System (OS).
- 8How do I load legal size paper in the paper tray?
- 9Printing on thick paper or transparencies.
- 10What can happen if the wrong paper is used in your machine.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12"Paper Jam Tray" error appears on the LCD. What should I do?
- 13The paper is skewed when it's printed.
- 14"Paper Jam Inside" error appears on the LCD. What should I do?
- 15How do I clean white or black spots on printed documents?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Can I use voice mail on the same line as my Brother machine?
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20What are the recommended specifications for the paper I should use on my product?
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Can I print from or scan to Android™ Smartphone?
- 24Change the printer driver settings (Windows/macOS)
- 25How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 26Document Jam
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28How do I clean the corona wire?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30Can I confirm that the FAX was sent correctly?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32I cannot print from my computer via USB.
- 33Replace the toner cartridge
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Delete print jobs from the print queue.
- 36I'm using MagicJack and am having problems sending or receiving faxes.
- 37The printer status is Offline or Paused.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39How can I change the print resolution?
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Windows 10 Support Information
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I am experiencing problems sending a fax, what can I do?
- 49My FAX/MFC will not Dial. Why?
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?