FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The machine does not print anything.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Why does the Drum LED light?
- 9What kind of memory can I use?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What kind of USB cable should I use?
- 14How do I install additional memory?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19How do I perform a factory reset?
- 20Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 21The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23What kind of paper should I avoid?
- 24Can I print from or scan to Android™ Smartphone?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Functions supported in the Windows 7 built-in drivers
- 29I cannot print from Mac OS X.
- 30What kind of paper can I use?
- 31When trying to print from Mac OS® X the print queue is stopped.
- 32Cannot print after a Windows 10 update (June 2020)
- 33What kind of envelopes should I avoid?
- 34What is a "Generic PCL Driver"?
- 35I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 36Can I print from DOS applications?
- 37The paper is skewed when it's printed.
- 38The printer prints unexpectedly or it prints garbage.
- 39Printouts have wrinkles or creases.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43What driver package format is supported by my Linux distribution?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46What kind of labels and transparencies can I use?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Print on envelopes.
- 49What is the difference between the toner cartridge and the drum unit?
- 50How to identify your Operating System (OS).