FAQs & Troubleshooting
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196 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What kind of labels and transparencies can I use?
- 4What kind of envelopes should I avoid?
- 5My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7What driver package format is supported by my Linux distribution?
- 8What kind of paper should I avoid?
- 9The printer status is Offline or Paused.
- 10Cannot print after a Windows 10 update (June 2020)
- 11The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 12When trying to print from Mac OS® X the print queue is stopped.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The machine does not print anything.
- 18What is a "Generic PCL Driver"?
- 19What is the BRAdmin Professional software used for?
- 20How do I install additional memory? (DIMM)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23What is Status Monitor and how can I turn it on/off?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25What kind of paper can I use?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Change the printer driver settings (Windows/macOS)
- 28I cannot print from Mac OS X.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30What is Optional Font Package (BS-3000)?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Delete print jobs from the print queue.
- 33Can I print from or scan to Android™ Smartphone?
- 34I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 35Functions supported in the Windows 7 built-in drivers
- 36The paper is skewed when it's printed.
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 39I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 40What kind of memory can I use?
- 41White lines appear across the page.
- 42What can happen if the wrong paper is used in your machine.
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45White spots appear in areas of dense black printing.
- 46I cannot print from my computer via USB.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49JAM INSIDE
- 50Can I use non-Brother or third party supplies with the Brother machine?
