FAQs & Troubleshooting
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134 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3How to identify your Operating System (OS).
- 4What kind of paper can I use?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Delete print jobs from the print queue.
- 7Functions supported in the Windows 7 built-in drivers
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11Print on both sides of the paper.
- 12I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 13Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 14Printouts (envelopes) have creases.
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Windows 10 Support Information
- 19The paper is skewed when it's printed.
- 20What kind of USB cable can I use?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Printouts have a curl or wave.
- 23Replace the toner cartridge.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25The printer status is Offline or Paused.
- 26The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 27What can happen if the wrong paper is used in your machine.
- 28What is the printable area per page?
- 29What is the recommended paper?
- 30What driver package format is supported by my Linux distribution?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35What is Status Monitor and how can I turn it on?
- 36What is a "Generic PCL Driver"?
- 37When printing with monochrome laser printer, the print position shifts. (Linux)
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Uninstall the printer drivers (For Windows)
- 40Large characters are printed incorrectly. (Linux)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Black toner marks appear across the page.
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45Print command (LPR) (Linux)
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47How do I clear paper jams?
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.