FAQs & Troubleshooting
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235 Results
- 1Jam Rear
- 2Jam Tray 1 or Jam Tray 2
- 3Replace Toner
- 4Adjust the default preferences of my printer driver (Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Jam Inside
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8Jam Duplex
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11What is Brother iPrint&Scan?
- 12Replace Laser
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Jam MP Tray
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Replace Drum
- 18The printer status is Offline or Paused.
- 19Reset the print server to the default factory settings.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23Turn the Toner Save mode on or off
- 24What kind of paper can I use?
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Replace PF Kit xx
- 28I cannot print automatically a document that has different paper sizes.
- 29Curled
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31No Toner
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 33Replace Fuser
- 34I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 35No Paper
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Add your Brother machine with AirPrint (macOS)
- 42Enable the Brother machine's network interface.
- 43Protect your Brother machine against unauthorised access over the network
- 44Reduce printing noise.
- 45The print speed is slow.
- 46Manual Feed
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Unable to print using Apple AirPrint.
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50I cannot save a file downloaded from the Brother support website (For Windows)