FAQs & Troubleshooting
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115 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to connect the printer to your computer
- 3How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 4Enable or disable Bluetooth Low Energy (BLE)
- 5The printing position of small label is incorrect.
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7The left or right side of the label is not printed correctly.
- 8Using the CommTool (for Windows)
- 9How to set the Direct Thermal or Thermal Transfer Print Methods
- 10How to load the Media
- 11How to install the Windows driver via Bluetooth®
- 12The label is skipped when printing.
- 13How to load the Ribbon
- 14How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 15How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 16The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 17How to add a new stock from the Seagull driver
- 18How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19The label wraps around the platen roller when using the cutter.
- 20How to adjust the cut position (For Windows)
- 21I cannot install the Windows driver.
- 22How to skip the AUTO.BAS program only one time by directly operating the printer
- 23How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 24BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 25When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 26How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 27How to update firmware to all printers on the same subnet at the same time
- 28How to transfer the print programs or templates using FBPL commands
- 29How do I reset Wi-Fi® setting?
- 30I cannot connect my machine to the wireless network.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 33How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 34How to update the firmware
- 35I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 36The time on the printer is incorrect.
- 37The printed label is wrinkled.
- 38How to execute the printer configuration (Self-test) to debug
- 39Printing is not possible.
- 40Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 41Memory full error occurred.
- 42The print quality is poor.
- 43The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 44How to change the speed and density in BarTender
- 45Printing the printer configuration (Self-test)
- 46How to adjust the printout position
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".